Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between you or the organization you represent ("you" or "Customer") and Very Big Machine ("Very Big Machine," "we," "our," or "us") governing your access to and use of all Very Big Machine software, applications, websites, APIs, and related services (collectively, the "Services").

Your use of the Services constitutes your acceptance of these Terms in full. These Terms apply to all users of the Services, including individuals using free tiers and customers on paid subscriptions.

2. About Very Big Machine

Very Big Machine is a software company based in New York that builds productivity applications for professionals and businesses. Our current and future Services include Google Workspace Add-ons (distributed via the Google Workspace Marketplace), Chrome Extensions (distributed via the Chrome Web Store), and web-based tools. Each Service may have its own supplemental terms; in the event of a conflict, the supplemental terms govern with respect to that specific Service.

3. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use our Services. By accepting these Terms, you represent and warrant that you meet this requirement. If you are using the Services on behalf of a business entity, you represent that you have the legal authority to bind that entity to these Terms.

Our Services may not be used by individuals or entities subject to sanctions by the United States Office of Foreign Assets Control (OFAC), the United Nations Security Council, or any applicable governmental authority, or located in a country that is subject to a comprehensive U.S. government embargo.

4. Account Registration and Security

Some Services require you to install or authenticate via Google OAuth 2.0 or another supported identity provider. You are responsible for:

• Maintaining the security of your Google account and any credentials used to access our Services
• All activity that occurs under your account
• Promptly notifying us at hello@verybigmachine.com of any unauthorized use or security breach

We are not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.

5. License Grant

Subject to these Terms and any applicable subscription, Very Big Machine grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes. This license does not include the right to:

• Sublicense, resell, or redistribute any Service
• Create derivative works based on any Service
• Use any Service to build a competing product or service

Chrome Extension end-user license terms are additionally governed by the applicable Chrome Web Store Developer Program Policies and end-user license agreements presented at installation.

6. Restrictions

You agree not to, directly or indirectly:

• Reverse engineer, decompile, disassemble, or attempt to derive source code from any Service
• Access the Services through any automated means (bots, scrapers, crawlers) except where expressly permitted by an API agreement
• Use the Services to transmit malware, spyware, or any malicious code
• Attempt to gain unauthorized access to any Service, server, network, or database connected to the Services
• Interfere with or disrupt the integrity, performance, or availability of the Services
• Use the Services to process, store, or transmit any data in violation of applicable law, including data protection laws
• Remove, alter, or obscure any proprietary notices, branding, or labels in the Services
• Use the Services to infringe the intellectual property or privacy rights of any third party
• Impersonate Very Big Machine or any Very Big Machine representative
• Use the Services in any way that violates Google's Developer Program Policies, Google Workspace Marketplace Developer Agreement, Chrome Web Store Developer Program Policies, or any other applicable platform policy

7. Third-Party Platform Terms

Our Services distributed through Google Workspace Marketplace and the Chrome Web Store are subject to additional terms imposed by Google LLC. Specifically:

• Your use of Google Workspace Add-ons is also governed by the Google Workspace Marketplace Terms of Service and applicable Google policies.
• Your use of Chrome Extensions is also governed by the Chrome Web Store Terms of Service.
• Google is not a party to these Terms and has no obligation or liability to you under these Terms.

In the event of a conflict between these Terms and the applicable platform terms, the platform terms govern solely with respect to the distribution and installation of the software via that platform. These Terms govern in all other respects.

8. Fees and Payment

8.1 Pricing

Paid subscriptions are billed at the rates displayed at the time of purchase on our website or within the applicable Service. We reserve the right to change pricing upon at least 30 days' advance notice to affected subscribers.

8.2 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you authorize Stripe to charge your payment method for the applicable subscription fees. Your use of Stripe is also subject to Stripe's Terms of Service. Very Big Machine does not store your payment card information.

8.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) unless you cancel before the renewal date. Cancellation is effective at the end of the current billing period; you will retain access until that date.

8.4 Taxes

Subscription fees are exclusive of all applicable taxes, levies, and duties. You are responsible for paying any such taxes in addition to the quoted price, except where we are legally required to collect taxes on your behalf.

8.5 Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in a written agreement with Very Big Machine. If you believe you were charged in error, contact us within 30 days of the charge at hello@verybigmachine.com and we will review your request in good faith.

9. Free Tiers and Trial Periods

Certain Services or features may be offered at no charge, subject to usage limits defined within the Service. Very Big Machine reserves the right to modify or discontinue any free tier at any time with reasonable notice. Free tiers are provided "as is" and may not include support or uptime guarantees applicable to paid tiers.

10. Intellectual Property

10.1 Very Big Machine IP

All right, title, and interest in and to the Services—including all software, code, user interfaces, designs, trademarks, trade names, logos, and documentation—are and will remain the exclusive property of Very Big Machine and its licensors. Nothing in these Terms transfers any such rights to you. "Very Big Machine" and associated logos are trademarks of Very Big Machine; you may not use them without prior written permission.

10.2 Feedback

If you provide feedback, suggestions, or ideas about our Services ("Feedback"), you hereby grant Very Big Machine a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize that Feedback without restriction or compensation to you.

11. User Content

You retain all rights to documents, files, and content you process using our Services ("User Content"). Very Big Machine claims no ownership over User Content. You grant Very Big Machine only the limited right to process User Content as necessary to provide the specific feature you invoke (e.g., reading a file to perform an edit), and solely for that purpose.

You represent and warrant that you have all necessary rights, licenses, and permissions to submit User Content to our Services and that doing so does not violate any applicable law or the rights of any third party.

We do not store User Content beyond the duration of a processing session. User Content remains in your Google Drive or local environment; we have no ongoing access to it once a session ends.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our privacy practices as described therein.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VERY BIG MACHINE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR DATA PRODUCED BY THE SERVICES

Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERY BIG MACHINE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICES, REGARDLESS OF WHETHER VERY BIG MACHINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

IN NO EVENT WILL VERY BIG MACHINE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO VERY BIG MACHINE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section reflect a reasonable allocation of risk between the parties, and Very Big Machine would not provide the Services without these limitations. These limitations apply even if any limited remedy fails of its essential purpose.

15. Indemnification

You agree to indemnify, defend, and hold harmless Very Big Machine and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms
• Your use of the Services in a manner not authorized by these Terms
• Your User Content or the data you process using the Services
• Your violation of any applicable law or the rights of any third party

Very Big Machine reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with such defense.

16. Termination

16.1 By You

You may stop using the Services at any time by uninstalling the applicable application and canceling any active subscription. Cancellation takes effect at the end of the current billing period.

16.2 By Very Big Machine

We may suspend or terminate your access to any or all Services immediately, with or without notice, if: (a) you materially breach these Terms; (b) you use the Services in a manner that exposes Very Big Machine or third parties to legal liability; (c) we are required to do so by law or a platform operator (e.g., Google); or (d) we discontinue the applicable Service.

16.3 Effect of Termination

Upon termination, your license to use the Services ends immediately. Sections 10, 13, 14, 15, 18, and 19 survive termination.

17. Force Majeure

Very Big Machine is not liable for any failure or delay in performance of any obligation under these Terms arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications outages, cyberattacks, acts of governmental authorities, or failures of third-party services (including Google's infrastructure).

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of New York, United States, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Informal Resolution

Before initiating any formal dispute, you agree to contact us at hello@verybigmachine.com and provide a written description of the dispute and the relief sought. We will attempt to resolve the dispute informally within 30 days of receipt.

18.3 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Services (other than claims for injunctive relief) will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in New York, New York. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.4 Class Action Waiver

YOU AND VERY BIG MACHINE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. All claims must be brought in the parties' individual capacities only.

18.5 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent imminent harm, without waiving its right to arbitration.

19. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any supplemental terms for specific Services, constitute the entire agreement between you and Very Big Machine regarding the subject matter herein, and supersede all prior or contemporaneous agreements, representations, and understandings.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision in the future.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Very Big Machine may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets without your consent, provided the assignee agrees to be bound by these Terms.
• No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any third party, including Google LLC.
• Notices: Notices to Very Big Machine must be sent by email to hello@verybigmachine.com. We may send notices to the email address associated with your account.

20. Changes to These Terms

We may update these Terms at any time. When we do, we will update the "Last Reviewed" date at the top of this page and, for material changes, notify you by email to the address on file at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree with any changes, you must stop using the Services before the effective date.

21. Contact Us

Questions about these Terms should be directed to: